Distinctions

The distinctions & achievements of ICAP Outsourcing Solutions


Distinctions that inspire us, awards with substance, values that last.

At ICAP Outsourcing Solutions, every award we receive is more than just an honorary recognition; it is a testament to our hard work, dedication, and passion for what we do. The trust of our clients and the continuous recognition of our work motivates us to constantly improve and innovate.

The Group has been honored with prestigious awards in areas such as human resource management and technological innovation, while our international certifications demonstrate our commitment to quality and efficiency.

For us, each award is a reminder that we are on the right track - and a promise that we will continue to evolve and deliver solutions that make a difference.

EBEP-2024

2024

In 2024, ICAP Contact Center was awarded the Distinction Award in two top categories at the National Customer Service Awards: "Voice of the Customer" & "Best Outsourcing Partnership - in cooperation with NRG".
EBEP-2023

2023

In 2023, the company was distinguished in the category "Customer Call Center of the year". In previous years, ICAP Contact Center was honored in the category: "Manager of the Year".

Each award is a recognition of the team’s dedication and professional excellence, working every day to create unique service and collaboration experiences.

With a vision of continuous improvement and the achievement of new goals, ICAP Contact Center continues to evolve, being a place where professionalism meets innovation and development.

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